Team Leader CS
Transcom
Posted 30+ days ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Responsible for leading a team of chat agents to deliver excellent customer service. The role involves monitoring performance, coaching team members, handling escalations, and ensuring KPIs are met.
Key Responsibilities:-
Supervise and support a team of chat agents
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Monitor chats for quality, speed, and accuracy
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Provide regular coaching and feedback
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Handle customer escalations professionally
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Track KPIs (AHT, CSAT, SLA, etc.) and report performance
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Assist with scheduling and daily operations
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Ensure team follows company policies and procedures
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1 2 years of experience in customer service, preferably in chat support
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Previous leadership or supervisory experience is a plus
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Strong communication and problem-solving skills
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Fluent in English; Arabic is a bonus
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Ability to multitask and work under pressure
Company Industry
- Call Center
- BPO
- KPO
- Outsourcing
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Team Leader CS
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