Team Lead Vendor Help Desk

talabat

Employer Active

Posted 13 hrs ago

Experience

2 - 4 Years

Job Location

Egypt - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Lead, coach, and develop a team of Account Executives to deliver on portfolio-level targets, including GMV growth, engagement, order volume, and vendor satisfaction.

  • Monitor team performance and pipeline activities through regular reporting and provide strategic guidance to drive performance improvement and operational efficiency.
  • Act as an escalation point and advisor for complex partner situations, supporting Account Executives in unlocking growth and resolving critical issues.
  • Drive the adoption of self-serve capabilities among long-tail accounts by ensuring the team is consistently educating partners on the Vendor Portal, Partner App, and growth tools.
  • Ensure team alignment with Talabat s commercial priorities and frameworks, ensuring consistent use of playbooks, tools, and engagement cadences.
  • Collaborate with cross-functional teams (e.g. Sales, Commercial, Vendor Support, Logistics) to streamline processes and improve the partner experience.

Desired Candidate Profile

University Graduates Only

  • 2 4 years of experience in Sales, Account Management, or Team Leadership in a high-performance environment
  • Demonstrated leadership ability with a track record of managing or mentoring high-performing teams
  • Strong communication, stakeholder management, and problem-solving skills
  • Proficiency in both English and Arabic
  • Self-starter with high adaptability and resilience in fast-paced, dynamic environments

Company Industry

  • Internet
  • E-commerce
  • Dotcom

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Team Lead Vendor Help Desk

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talabat

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