Team Lead - Fraud NymCard

Day to day you will review trends and MOs, direct case investigations, and translate insights into rule changes, playbooks, and training. You will maintain quality controls on alert handling and case write-ups, ensure evidence is audit-ready, and coordinate with schemes and partners when needed. Success in this role looks like stable KPIs, quick containment during spikes, and a team that executes consistently with clean documentation and predictable handovers.

What You ll Be Doing

• Lead and develop the analyst team:Onboarding, training, coaching, roster planning, and performance feedback
• Perform daily monitoring and investigation of cases, and conduct daily supervisory reviews of transactions.
• Own detection rules and workflow design across risk engines and case tools; Investigate fraudulent incidents and finetune rules hit target loss and approval rates
• Set and track team KPIs (fraud loss rate, false positive rate, approval rate, alert aging, case SLA); publish a simple weekly pack
• Oversee real-time monitoring and investigations; review high-risk cases and confirm actions to approve, block, freeze, or escalate
• Run incident response for fraud spikes: contain, communicate, coordinate owners, and verify fixes; document post-incident actions
• Maintain playbooks, runbooks, and training; drive case quality reviews and feedback loops
• Identify and track emerging trends (mule activity, test transactions, compromised BINs) and recommend control changes
• Partner with Chargebacks on dispute drivers; align evidence standards,prevention actions and reconcile fraud losses with chargeback recoveries.
• Work with Product and Engineering to improve platform logic, signals, and coverage; validate changes before release
• Coordinate with Risk and Compliance on policy alignment and audit requests; keep evidence and approvals organised
• Support scheme and partner engagements when required; ensure alignment with Visa and Mastercard expectations
• Contribute to capacity planning and rota for 24/7 coverage; ensure handovers are clear and timely
• Prepare Fraud MIS, shift schedules, and Central Bank reports (quarterly and yearly).
• Develop and maintain SOPs, policies, procedures, and SLAs.
• Monitor any alerts of suspected compromised cards received from card scheme Visa/Master cards.
• Perform CPP (Common points of purchase) when it is required.