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Experience
3 - 8 Years
Job Location
Education
Bachelor of Science(Computers)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Responsible for effective delivery of technical support and installations. This will include break-fix tasks, includes hardware, network, cabling and rack deployments, site planning, problem escalation and managing installations in an Oracle Cloud Infrastructure (OCI) datacenter. Prioritize ticketing queues, resolving escalations, and clearing blocking issues to enable continued delivery of technician activities in accordance with internal polices and service level agreements. Provide 24x7 site coverage for Oracle OCI datacenter sites.
Required Data Center experience:
Basic knowledge of data center design, including electrical and cooling plant & operation
Basic knowledge of airflow management (hot aisle, cold aisle, containment etc.)
Rack, stack equipment including commissioning of new racks
Strong structured cabling skills on fiber & copper (e.g. looming, term & test)
Required systems & hardware expertise:
Systems administration (Linux and/or Windows Servers)
Hardware repair, diagnosis & break / fix
Networking fundamentals (DNS, TCP/IP, basic troubleshooting)
IT Hardware Concepts (RAID, SAN, x86 architecture, SCSI, FC, ethernet, iLO)
Base Operating System Installs and configuration
Core OS Services: SSH, Telnet, RDP, FTP, NFS, DNS, DHCP etc.
- Role Responsibilities and Requirements:
Act HW support expert liaison to other technical teams & non-technical teams (e.g. networking, compute, compliance, business operations)
Understand internal customer problem and provide technical solution in timely manner
Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware
System board level repair and fault diagnosis to SLAs
Planning and commissioning new rack positions
Involvement with the design and commissioning of new whitespaces
Structured cabling installation is a significant part of this position
Keep up with the latest technologies and apply them appropriately
Adherence to defined Health & Safety processes at all times
Working as part of a multi-disciplinary team without friction
Additional on premise work at customer locations maybe required
- Required Skills
Customer Service, Good Communication Skills, IT infrastructure, Linux Server, Hardware Technical Support, Troubleshooting, Data Center Facilities and Operations
Desired Candidate Profile
About the candidate: br>Bachelor of Science degree in Computer Science, Information Systems OR equivalent work experiencebr>Experience in IT Infrastructure support and server administration in a mid-sized environment (200 - 1000+ server systems)br>Experience with data center M&E equipmentbr>Demonstrated examples of a drive to dig into the details of a system or process to solve customer problemsbr>Experience working in a mission critical operations environmentbr>The position involves on-call which means you should have a driving license and be able to reach out to the Data Center site within 60 mins approximately and may require working in cramped spaces or elevated locations.br>Ability to speak confidently and to communicate clearly in a virtual environmentbr>Strong adherence to processes and be a Process Championbr>Good communication skills (oral & written) and ability to interact professionally with a diverse group of customers and staffbr>Experience providing client-facing, direct customer support and service.br>Ability to work productively in remote cross-functional teams or resourcefully and independently as an individualbr>Highly service-oriented, reliable, responsible, self-motivatedbr>Good English command /li>
Company Industry
- IT - Software Services
Department / Functional Area
- System Administration
- Network Administration
- Security (IT Software)
Keywords
- System Administrator 3-IT
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Oracle
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https://eeho.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/308679