Job Description

Roles & Responsibilities

Working Hours: From Sunday to Thursday
during normal working hours.

Generate and distribute periodic performance
reports to stakeholders, highlighting key metrics and insights.

Manage and maintain Nexthink, ensuring its optimal
performance and availability.

Collaborate
with IT teams to provide insights regarding recurring issues to improve the
environment.

Ensure Nexthink is handling the incident tickets and the system is up and running normally.

Assist in change requests
related to Nexthink, reconfigurations and optimizations

Requirements Education & Experience

Bachelor s degree in Computer Science, Information Technology, or a related field.
3 5 years of hands-on experience as a System Administrator or similar IT infrastructure role.
Prior experience working with Nexthink platform is mandatory .
Experience working in a corporate or enterprise IT environment.

Technical Skills

Strong knowledge of Nexthink platform, including administration, configuration, troubleshooting, and reporting.
Familiarity with ITSM tools and ticketing systems (e.g., ServiceNow, Remedy).
Proficient in Windows and Linux operating systems.
Experience with system performance monitoring and optimization .
Understanding of networking , end-user computing , and IT infrastructure .
Ability to generate reports and insights based on system and user data.
Experience in incident handling , root cause analysis, and change management.

Soft Skills

Strong analytical and problem-solving skills.
Ability to communicate effectively with technical and non-technical stakeholders.
Organized, self-motivated, and capable of managing multiple priorities.
Ability to work independently and as part of a team

System Admin Engineer
Alnafitha IT

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