Support Services Director

World Vision International

Job Description:

To provide leadership to the Support Services department including key functions such as Supply Chain/Procurement, Logistics & Warehousing, Movement & Fleet Management, Information Technology, and Administration to ensure a high standard of service is provided to WV Lebanon in a cost-effective manner and in support of program operations.

To contribute to ensuring that WV Lebanon is accountable to all partners and that all work adheres to standards and policies of World Vision International and its donors.

To support the National Director in ensuring strategic and operational support services are delivered in an efficient and effective way through a compassionate and human-centered approach that supports WV Lebanon s mission and vision.

Leadership and Management

• Demonstrate World Vision s core values, vision, mission, and transformational development model among all staff in assigned areas.
• Serve as a key liaison with Senior Leadership by ensuring integration of support services into program and office operations.
• Provide leadership and coordination among support services staff, ensuring cooperation and a human-centered approach.
• Promote understanding of WV child safeguarding policies and ensure relevant training is integrated into support services.
• Work in close collaboration with the National Director or delegate on legal and compliance matters related to support services.
• Support cross-functional cooperation within support services and across departments to ensure service effectiveness.
• Foster a culture of inclusion, trust, transparency, accountability, and collaboration within the support services team.

Administration

• Oversee and review the implementation of administration policies and procedures.
• Monitor, evaluate, and lead implementation of administrative procedures in line with WVI standards and WV Lebanon guidance
• Manage & Ensure all admin functions are supportive of program operations and aligned with business continuity needs and are fit for purpose.
• Manage compliance with government requirements in close coordination with the National Director and relevant stakeholders.

Information Technology

• Ensure IT support is delivered in a timely manner to all WVL departments in line with WVI standards and that systems and equipment are maintained and recorded properly
• Ensure all data privacy and security are held within the WV policy.
• Ensure proper forecasting, planning, and budgeting for IT equipment, software, and hardware, in close partnership with program operations, finance, and Grants, Management, and Acquisition departments.
• Provide oversight to IT staff to ensure responsive and compliant IT services.

Perform other duties as required

• Under the direction of the National Director and in collaboration with senior leadership team members, ensure that Supply Chain/Procurement, Logistics & Warehousing, Movement & Fleet Management, Information Technology, & Administration support functions are aligned with the strategic and daily operational needs of the organization and its program operation teams.
• Ensure wise stewardship of all resources, financial, human, and material. Perform other duties as assigned by the National Director

Minimum Requirements:

• Bachelor Degree in Business Administration, Finance, Supply Chain Management, Procurement, IT or equivalent professional qualification (advanced CIPS), A Masters degree preferred.
• Professional certification(s) in Support Service sector (e.g. Supply Chain, procurement etc.) a plus.
• 7 to 10 years of progressive responsibilities in support service sector with medium business/medium NGO/government agency, with minimum of 3 years in a leadership role;
• Substantive experience working in the INGO sector navigating multiple donor requirements and ideally, in a minimum of one country post outside Lebanon;
• Thorough working knowledge of support services function within an INGO setting
• Excellent knowledge of Lebanon laws and regulations, including related to the Port Authority and Airport Cargo.
• Proven track record to in establishing a support services unit that delivers s on time and on budget.
• Proven track record of leading multi-cultural teams in complex, culturally, and politically-sensitive contexts, including remote management.
• Excellent and proven decision-making skills and ability to take calculated, mitigated risks.
• Proven track record to in establishing a support services unit that delivers s on time and on budget.
• Proven track record of leading multi-cultural teams in complex, culturally, and politically-sensitive contexts, including remote management