Support Engineer - Microsoft ZainTech

Job Description

Roles & Responsibilities

Desired Candidate Profile

Responsibilities:

• Provide Tier 1 2 support for Microsoft platforms including Windows, Office 365, Teams, SharePoint, and Exchange./li>
• Troubleshoot hardware, software, and network issues via phone, email, or remote tools./li>
• Escalate complex issues to senior engineers or Microsoft Premier Support when necessary./li>
• Maintain accurate documentation of issues, resolutions, and procedures./li>
• Assist with system installations, upgrades, and patch management./li>
• Educate users on best practices and new features./li>
• Collaborate with cross-functional teams to ensure seamless IT operations./li> /ul>ul> li>Bachelor s degree in Computer Science, Information Technology, or related field./li>
• 2+ years of experience in technical support or IT helpdesk roles./li>
• Proficiency in Microsoft 365, Windows OS, and Active Directory./li>
• Familiarity with Azure AD, Intune, and PowerShell scripting./li>
• Strong analytical and communication skills./li>
• Preferred certifications: Microsoft Certified: Modern Desktop Administrator Associate, Microsoft 365 Certified: Fundamentals (MS-900), Microsoft Certified: Azure Fundamentals (AZ-900)./li> /ul>