Supervisor WFM

Delivery Hero

Employer Active

Posted 15 hrs ago

Experience

2 - 7 Years

Job Location

Egypt - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

People management as he will lead WF staff. Ability to create and track the budget. Creates reports on historical data and forecasting results. Analyzes data and recommends solutions for implementation. Analyzes and develops weekly recommendations for scheduling and uses staffing requirements, and operations schedules to determine required staffing levels to ensure the organization's ability to meet operational commitments. Creates integrated database tracking tools for staffing shrinkage patterns (vacation, sick, training, etc.) to optimize staffing forecasts. Maintains holiday pattern forecasts to ensure effective coverage for holidays.

Desired Candidate Profile

English level B1.

Proficiency in MS Applications.

At least 2-3 Years Exp as WF Supervisor.

Excellent Forecasting Knowledge.

Knowledge of service level Calculations.

Problem-solving, Communication, and leadership skills.

Analytical thinking.

Good Business Writing Skills.

RTM Experience is must.

Company Industry

  • IT - Software Services

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Supervisor WFM

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Delivery Hero

talabat is part of the Delivery Hero Group, the world s pioneering local delivery platform, our mission is to deliver an amazing experience fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

https://jobs.smartrecruiters.com/DeliveryHero/744000083240445-supervisor-wfm