Supervisor Apparel FZCO

Objective:

• Ensure that service and store standards are met by providing customers with prompt and friendly service, quality beverages and products. 
• Support store management in ensuring daily operating procedures are followed by all Team Members during shift

Key Responsibility:

Financial Excellence

• Maximize store profitability by tapping different sources of income to increase sales and assist in managing inventory and controlling variable costs. 
• Provides data for producing daily, weekly, and quarterly financial and operational reports. 
• Ensure all cash handling procedures are performed in an accurate and consistent manner, and in accordance with company policies and procedure. 
• Assist store management with accounting and banking responsibilities. Record and is accountable for store funds while running a shift.
• Train the team on new products and follow up sales performance in different sales channels (dine-in, take out, home delivery, etc.)

Guest Obsession

• Welcome, connect with guests, and build lasting business relationships. 
• Determine guest needs and suggests appropriate product. 
• Offer guest demonstrations and samples of product, and encourage guest interaction. 
• handle guest complaints and escalate cases to senior management if the situation warrants

Operational Excellence 

• assist in placing food and non-food materials requisitions using stock management system
• Abide to restaurant operating hours based on venue and legal requirements
• Monitor controllable costs and strive to achieve required financial objectives
• Build robust partnerships and / or networks with key governmental and business bodies or institutions 
• Determine daily and weekly staffing needs according to business volume with a focus on productivity aspects
• Ensure implementation of preventive maintenance routines, and maintaining adequate staffing levels 
• Periodically assess products performance and recommend new ways to improve current performance, i.e., suggestive selling
• Follow mechanisms and approaches to optimize the cost elements and maximize the profit margins
• Conduct communication meetings and debriefs to keep the staff aware of the restaurant performance as well as company updates
• Follow up cleaning schedules to ensure availing clean and sparkling facilities
• Maintain the restaurant official documents and staff files in a safe place
• Follow company regulations in handling daily sales and end of day procedures
• Resolve employees concerns and ensure to provide positive work environment that boosts team retention and engagement. Keep attrition level to the minimum.

People Management

• Conduct “on the job exposures” to interested candidates and answer queries 
• Acts as a role model, providing guidance and training to store Team Members on all performance expectations.
• Ensure all restaurant team members are certified as per brand guidelines
• Provide encouragement and support to staff to enhance the right working environment 

Compliance 

• Ensure compliance with company policies and procedures (including health and safety policy), local rules and regulations
• Recommend policies updates
• Clean Shaven & Grooming Policy Adherence
• Follow Cleaning procedure at store level