Supervisor

Client of Talentmate

Harvey Nichols, Mall of Emirates

About Us



As a leader in luxury retail in the Middle East, Al Tayer Groups retail division, Al Tayer Insignia, hosts a portfolio of some of the world s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few!



About the Role



Ensure excellent customer service through: effectively managing the department team; controlling and monitoring department operations including merchandising and stock control in order to achieve the department target



What You ll Be Doing



Functional Roles & Responsibilities

Achieve excellent standards of customer service in the department by directing and coaching the sales team, and leading by example on the shop floor

Analyse sales data to maximize sales on day to day basis

Resolve customer complaints effectively, either by dealing with them personally or passing them on to the store manager

Ensure that the standards of grooming, presentation and professional conduct are set and maintained

Motivate team members to achieve shared goals and acknowledge team and individual successes

Ensure all new starters are inducted into the department team

Ensure all department staff are trained on all aspects of the department in liaison with the store manager and training department

Monitor the stock in the department and inform the Store Manager of any depleting stocks, stock loss to take corrective action

Ensure the department is merchandised commercially and visually as per the guidelines provided by the brand

Maintain high standards of housekeeping with regards to the sales floor, fitting rooms and stock areas

Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc,



About You



Education/Certification and Continued Education

High School qualification

Years of Experience

4 to 5 years retail sales or customer service experience