Supervisor Content

talabat

Employer Active

Posted on 29 Sep

Experience

3 - 8 Years

Job Location

Egypt - Egypt

Education

Bachelor of Arts

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Keep track of daily attendance, overtime, sick leaves, and other types of leave and maintain a timesheet.

Track content team performance on a daily basis to ensure SL & quality targets are met.

Monitor content leaders performance and overall team KPIs.

POC with all countries in case of any project.

Manage internal & external communication.

Provide periodic reports on performance.

Ability to set and meet targets, Ability to deliver work with a high degree of accuracy, and be attentive to details and ability to work with a team and motivate the team.

Desired Candidate Profile

Validate schedule for Content Specialists, maintain reports, and manage schedule changes.

A Bachelor's degree.

  • 3-5 years of full-time professional experience in the content field or call center is a MUST as a supervisor/ team leader.
  • Menu typing background is preferred.
  • Capability of using Microsoft Office products.
  • Advanced English (written and spoken)
  • project management knowledge.
  • Time Management Skills.
  • Analytical and Problem-Solving Skills.
  • Communication Skills (Written and Verbal).
  • Strong leadership skills
  • Customer Service Skills, Organizing Skills.
  • flexibility and rotational shifts.

Company Industry

  • Internet
  • E-commerce
  • Dotcom

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Supervisor Content

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talabat

Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.

We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.

At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.

Read More

https://jobs.smartrecruiters.com/DeliveryHero/744000081286889