Store Manager

Lulu International Group

Job Purpose: The Store Manager is responsible for leading all aspects of store operations to achieve sales targets, maximize profitability, and ensure an exceptional customer experience. The role oversees staff performance, inventory control, merchandising, and compliance with company policies to maintain operational excellence and brand standards.

Key Accountabilities

• Store Operations Management Ensure smooth day-to-day operations by implementing company procedures and maintaining store readiness.
• Sales & Profitability Drive revenue growth through effective sales strategies, upselling, and cost control initiatives.
• People Leadership Recruit, train, and motivate store staff to achieve individual and team objectives.
• Customer Experience Foster a customer-centric culture by maintaining high service standards and promptly resolving complaints.
• Inventory & Merchandising Oversee inventory accuracy, stock replenishment, and visual merchandising in line with company guidelines.
• Compliance & Safety Ensure adherence to company policies, loss prevention, and health and safety standards.
• Reporting & Analysis Monitor key performance indicators (KPIs), prepare regular reports, and recommend performance improvements.