Sr. Service Now Consultant

Traverse Technology Services

Posted on 9 Sep

Experience

3 - 8 Years

Job Location

Abu Dhabi - United Arab Emirates

Education

Bachelor of Science(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Key Responsibilities:

ITOM Administration:

  • Configure and maintain ITOM modules: Discovery, Service Mapping, Event Management, and Orchestration.
  • Ensure accurate population and maintenance of the CMDB.
  • Develop and maintain service maps for critical business applications.
  • Integrate monitoring tools and automate workflows using Orchestration and Flow Designer.

AIOps Enablement:

  • Implement and manage Event Correlation, Root Cause Analysis, and Predictive Insights.
  • Leverage Log Analytics, Health Monitoring, and Service Reliability Management.
  • Use ServiceNow s Now Assist for ITOM to enhance observability and incident response

Platform Optimization:

  • Monitor platform performance and apply patches/upgrades.
  • Troubleshoot and resolve issues related to ITOM and AIOps modules.
  • Collaborate with IT teams to align platform capabilities with business needs.

Integration & Automation:

  • Develop integrations with third-party monitoring and cloud platforms (AWS, Azure).
  • Use REST APIs and scripting (JavaScript) to automate operational tasks.

Desired Candidate Profile

Required Qualifications:

  • Bachelor s degree in computer science, IT, or related field.
  • 3+ years of experience with ServiceNow ITOM modules and CMDB.
  • Hands-on experience with AIOps tools and techniques.
  • Strong scripting and integration skills (JavaScript, REST APIs).

Preferred Skills:

  • ServiceNow Certified Implementation Specialist ITOM or AIOps.
  • Experience with hybrid cloud environments and observability tools.

Company Industry

  • IT - Software Services

Department / Functional Area

  • IT Software

Keywords

  • Sr. Service Now Consultant

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Traverse Technology Services

Company: Leading Bank in UAE

https://www.traverse-ts.com/careers?job_id=z5G7h3l6a1kMvyS65NP3c9v1AZEPRjNJlWlfLiSos68=