Specialist II, Unified Communication National Industrialization Company (TASNEE)

An exciting opportunity is available for Specialist II , Network & Unified Communication Based in Riyadh and will report directly to Section Head, Network & Unified Communication.

Job Summary:

Manages the network and unified communication infrastructures through maintenance, enhancement, and continuous improvement in specific technical areas for sub-functions.

Manages projects to design and deliver infrastructure solutions to meet business requirements by corporation's policies and security governance.

Qualification and Requirements:

• Bachelor’s degree in Computer Engineering or related Technical subject.
• Cisco Certified Professional (CCNP).
• 5+ years’ experience in IT Infrastructure.
• Specific experience in managing Networks, VoIP/Video Conference & Communications and VMware SD-WAN.

Position Responsibilities:

• Install, secure, maintain, troubleshoot, administer, and upgrade LAN (Cisco), WAN (Cisco), SDWAN (VMware VeloCloud), and WLAN devices (Aruba Cloud Central), Cisco Webex Video conference cloud and facilities, video conference in general such as Microsoft Teams, and Cisco IP Telephony and all the integration.
• Establishes technical environment by creating RFPs, designing system configuration; directing system installation; defining, documenting, and enforcing system standards, and following PMO project management.
• Participate in developing and maintaining a backup, recovery procedures, and processes.
• Maintain a Change Management process and procedures.
• Provide 3rd-level support to resolve service Desk and operation tickets as assigned.
• Working with the team and providing all support required.
• Ensure appropriately updated and patched, ensuring system security and reliability.
• Direct involvement in projects related to assigned roles.
• Work with IT and business units to identify and design new and enhance existing infrastructure.
• Play a primary role in the development, enhancement, and technical support of LAN, WAN, and WLAN, and video conferences (Cisco Webex, MS Teams), Cisco IP Telephony
• Prepare Technical specifications for network and unified communication infrastructure requirements.
• Responsible for all interfaces and integration of Network and unified communication infrastructure with other teams and functions.
• Advise on best practices and make recommendations on functionality that best supports business objectives.
• Collaborate with personnel throughout the IT organization in the implementation and support of global IT initiatives.
• Support business initiatives and complete other duties as assigned by the direct manager.
• Maintain and foster collaborative effort with all business functions and the IT teams to identify, establish, and share best practices.
• Manage all Installation and Upgrade of Network infrastructure devices.
• Reporting network and unified communication operational status by gathering, and prioritizing information.
• Design and implement short- and long-term strategic plans to ensure network capacity meets existing and future requirements.
• Design and monitor effective implementation of network and unified communication systems.
• Planning and control of budget: capex vs. opex
• Manage and ensure optimal operation of all network and Unified communications HW/SW.
• Managing national and international connectivity contracts for Internet & WAN.
• Oversees full network infrastructure including LAN, WAN & WLAN.
• Designing and Implementation of new sites, responsible for maintaining IP address schema and maintaining the network documentation.
• Managing web and video conferencing solutions including and not limited to TEAMS, and Cisco WebEx.
• Plan and build disaster recovery and business continuity framework.
• Security hardening of IT infrastructure and working closely with CISO.
• Establish and maintain service level agreements (SLA) with end users and operational level agreements (OLA) with other EBS departments.
• Supporting in design, and implementation of Inorganic growth, Carve out, Integration, Cloud migration, and critical projects.
• Prepare RFPs, scope of work reports, technical evaluation, and other documentation for IT projects.
• Test network and unified communication performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure.
• Conduct internal user awareness sessions and trainings.
• Ensure network reliability and resiliency to support on-premises and cloud-hosted services.
• Apply best practice security measures overall network and UC systems by working collaboratively with the security team.
• Work closely with vendors, outsourcers, and contractors to secure network/UC products and services.
• Institute network asset management, including maintenance of network component inventory, life cycle management, and related documentation.
• Works on special IT projects as needed.

Skills:

• Strong technical skills and analytical skills.
• Excellent communication and project management skills.
• Strong knowledge of IT Infrastructure areas.
• Strong interpersonal, written, and oral communication skills.
• Able to conduct research into networking issues and products as required.
• Ability to present ideas in a user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Proven analytical and problem-solving abilities.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.