Specialist - Customer Experience Design & Innovation
Qiddiya Investment Company
Employer Active
Posted on 30 Oct
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Develop and lead a holistic customer experience design strategy aligned with business goals.
Introduce and oversee innovative initiatives to enhance multimodal journeys.
Apply design thinking, service design, and systems mapping to develop new customer touchpoints.
Work with stakeholders across operations, digital, and planning to ensure seamless integration of CX initiatives.
Oversee customer journey mapping, persona development, and voice-of-customer research programs.
Mentor a small team in driving user-centered design approaches and innovation labs.
Desired Candidate Profile
Bachelor s degree.
2+ years of experience in guest experiences, ideally within the GCC.
Understanding in the creation of guest experiences.
Company Industry
- Entertainment
- Recreation
- Theme Parks
Department / Functional Area
- Marketing
- Brand Management
- Marketing Research
- Digital Marketing
Keywords
- Specialist - Customer Experience Design & Innovation
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