Specialist, Collection Majid Al Futtaim

ROLE SUMMARY

• Performance Management: Support to enhance individual and team performance, ensuring achievement of KPIs and adherence to best practices.
• Collections Operations & Escalation Handling: Oversee the end-to-end management of overdue accounts, including proactive follow-ups, escalations, legal actions, and bad debt write-offs.
• Process Optimization & Tools Implementation: Lead the implementation and enhancement of collections tools and CRM integrations to streamline workflows and improve operational efficiency.
• Returned Cheque Resolution: Contact customers to arrange replacements for any returned or bounced cheques, ensuring updated payment methods are received promptly.
• Payment Coordination & Accounts Receivable Collaboration: Coordinate with the Accounts Receivable team to ensure timely and accurate posting and reconciliation of payments and bank transfers related to sales transactions.
• Customer Engagement & Issue Resolution: Engage with customers professionally to resolve overdue balances, negotiate payment solutions, and address payment disputes or returned cheques promptly.
• Reporting & Insights: Prepare and distribute timely, accurate collection reports across business units, projects, and phases.

REQUIREMENTS

• Bachelor s degree in Accounting, Finance, Business Administration, or related field.
• Minimum 2 years of experience in collections or accounts receivable.
• Strong verbal and written communication skills.
• Very godd English level.