Specialist, Buyer Care

Mrsool Technology

Posted 30+ days ago

Experience

1 - 3 Years

Job Location

Cairo - Egypt

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

What You Will Do

  • Manage customer conversations across all our support channels (mainly chat or tickets)
  • Answer customer inquiries in an empathetic way.
  • Proactively take steps to enhance the customer experience (this requires you to call the customer occasionally).
  • Evaluate our customer support processes, devise improvements, and measure results.
  • Report on key customer service metrics and identify noteworthy trends.
  • Meet Service Level Agreements (SLAs) to ensure quick support.
  • Meet customer satisfaction score to ensure customer loyalty.

Desired Candidate Profile

What Are We Looking For

  • Minimum 1 year of experience in Customer care, service, or operations.
  • Ability to solve problems, conflicts, and escalate tactfully
  • Ability to multitask, manage time, and prioritize
  • Strong typing skills with a focus on speed and accuracy
  • Proven track record of delighting customers with their expectations
  • Basic understanding of Excel.
  • Willingness to work on rotational shifts (24/7)
  • Able to work during weekends and public holidays.
  • Bachelor s degree is a must.
What We Offer You
  • Inclusive and Diverse Environment: We foster an inclusive and diverse workplace that values innovation and provides flexibility. Whether you prefer remote, in-office, or hybrid work arrangements, we accommodate your needs - provided this setup aligns with business needs.
  • Competitive Compensation: Our compensation packages are competitive and include potential share options for certain roles.
  • Personal Growth and Development: We are committed to your professional development, offering regular training and an annual learning stipend to help you advance your career in a fast-paced, dynamic environment.

Autonomy and Mentorship: You ll enjoy a degree of autonomy in your role, supported by mentorship and ambitious goals that drive both your personal success and the company's growth.

Company Industry

  • IT - Software Services

Department / Functional Area

  • Buying
  • Purchase
  • Procurement
  • Vendor Management

Keywords

  • Specialist
  • Buyer Care

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Mrsool Technology

https://apply.workable.com/mrsool-3/j/49ABC60F2D/