Spare Parts SH

Manufacturing Commercial Vehicles (MCV)

Responsible for heading the team in charge of securing the availability of SP that serves workshop requirements periodically according to After Sales Department targets. Lead the efforts in maximizing profitability and increasing customer satisfaction.

Oversee optimum inventory level of Parts.

Analyze parts consumption based on consumption trend.

Ensure that perpetual and regular inventory activities are carried out.

Attend to customer queries on parts requirements.

Monitor local procurements and track consumption.

Sustain and check parts workshop issues in minimal time.

Ensure that all parts related documentations are in systematic orders.

Provide feedback and necessary action/recovery for any parts discrepancies during transfer.

Determine and manage department budget and plans.

Evaluate employees performance and work progress.

Follow up sales and employees in both workshop and sales counters.

Follow up customers dues and debts on monthly basis.

Estimate the required spare parts and order it from CPD.

Monitor Spare Parts Outlets Sales, Debts and Stock

Train and coach employees to achieve the maximum performance and target.

Undertake other duties as assigned by line management.

Main KPI Key Performance indicators:

• Core Competencies
  • Financial Management
  • Customer Excellence
  • Process Management
  • Growth & Development
• Functional Competencies
  • Market knowledge
  • Strategic Thinking
  • Digital Proficiency Monitoring
• Leadership Competencies
  • Team Management & Coaching
  • Succession Planning and team Development
  • Strategic Performance Management