Spare Parts Sales Representative

MCV

Responsibilities:

• Handle customer inquiries in a professional and timely manner, providing accurate information on spare parts availability, specifications, and pricing.
• Conduct all sales activities indoors, primarily via phone, email, and in-person counter service.
• Identify and engage potential customers to expand the client base, maintaining detailed records of leads, sales activities, and performance reports.
• Collect and analyze market intelligence on competitors and customer preferences to support sales strategies and business planning.
• Follow up on marketing and direct mail campaigns through phone calls and electronic communication to generate and convert leads.
• Understand customer needs and recommend the most suitable spare parts and product solutions.
• Stay up to date with product ranges, technical specifications, and stock availability to ensure accurate customer guidance.
• Share market insights and customer feedback with the sales team to enhance competitiveness and service quality.
• Prepare, present, and negotiate quotations to close sales and meet assigned business targets.
• Coordinate closely with the logistics teams to ensure smooth order processing and timely deliveries.
• Provide efficient after-sales support to maintain customer satisfaction and loyalty.