Spanish Call Center Team Leader

Future Group Translation Services

Posted on 8 Sep

Experience

3 - 8 Years

Job Location

Cairo - Egypt

Education

Bachelor of Arts(Communication)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Key Responsibilities:
  • Oversee daily operations within the contact center, ensuring adherence to policies and quality standards.
  • Lead, inspire, and develop a team of agents to deliver exceptional customer service in Spanish.
  • Analyze performance metrics to identify areas for improvement and implement proactive solutions.
  • Manage customer queries and complaints, ensuring swift and satisfactory resolutions.
  • Coordinate with other teams to streamline processes and enhance overall service delivery.
  • Drive initiatives aimed at improving team morale and increasing job satisfaction among members.
  • Stay updated on industry practices and customer service technologies.
  • Conduct regular training sessions to ensure agents are well-versed in product knowledge and service protocols.

Desired Candidate Profile

Job Requirements:

  • Bachelor's degree in Business Administration, Communication, or a relevant field.
  • Proven experience of 3+ years as a Team Leader in a Contact Center environment.
  • Fluent or near-native proficiency in Spanish with excellent communication skills.
  • Strong leadership and team management skills, with the ability to motivate and support team members.
  • Proficient in using CRM software and contact center technologies.
  • Demonstrated ability to handle multiple tasks, prioritize, and meet deadlines.
  • Exceptional problem-solving and decision-making skills.
  • Experience in the Translation & Localization industry is a plus.

Company Industry

  • IT - Software Services

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Spanish Call Center Team Leader

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

Future Group Translation Services

https://www.careers-page.com/f-g/job/L555R645