Spa Therapist

Client of Bali Jobs Recruitment

Requirements:

• 2+ years total experience in a related field in a reputable hotel chain or a well-established spa brand.
• Recognized training in massage, facial and body therapy, or other related wellness modalities.
• Exceptional communication skills with the ability to build rapport and lasting relationships with guests.
• Membership in a recognized professional association, and adherence to industry standards and ethics is an advantage.
• Awareness of responsible business practices, sustainability, and eco-friendly initiatives.
• Skill in yoga therapy is additional.

Responsibilities:

• Provide exceptional customer service to guests by understanding their needs and concerns, and addressing them professionally.
• Maintain a professional and friendly demeanor at all times while interacting with guests and colleagues.
  
• Build relationships with guests and provide personalized treatments based on their individual requirements.
  
• Maintain accurate records of treatments provided, scheduling appointments, and processing payment transactions.
  
• Ensure that treatment rooms are stocked and properly maintained, and report any maintenance requirements in a timely manner.
  
• Promote spa services to guests, contributing to sales goals and revenue targets.
  
• Provide expert guidance to guests on spa treatments and overall wellness.
  
• Create an inviting and relaxing atmosphere for guests, anticipating their needs and exceeding expectations.
  
• Consistently deliver exceptional service, ensuring that guests have a memorable and fulfilling experience.
  
• Adhere to all ethical and sustainable business practices, promoting eco-friendly initiatives, and responsible retailing.
  
• Contribute to the overall success of the spa by maintaining cleanliness and safety standards, and actively participating in team meetings and training sessions.
  
• Continuously expand knowledge of new products, services, and industry developments, and apply this knowledge to enhance guest experiences.
  
• Ensure all security incidents, accidents, and near misses are always reported and brought to the attention of the Manager.