SPA & Recreation Manager InterContinental

A little taste of your day-to-day

Every day is different, but you ll mostly be:

• Approach Spa branding in a positive and can do manner.
• Install brand values and standards into staff so they fully understand and believe in the brand.
• Maintain brand standards on a day-to-day basis.
• Contribute to brand review, so brand remains relevant and appropriate to customer needs.
• Being attentive to guests.
• Maintain a high level of knowledge which will enhance the guest experience
• Appreciate the dynamic nature of the health club industry/hotel industry and extend these service attributes to all internal customers.
• To assist in the promotion of the health club/hotel (and IHG generally) by being involved in a variety of activities, in accordance with the budget set by the Spa Manager.
• Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of your line manager.
• Assist in the monitoring and control of the pool and spa in relation to those standards as given in the Maintenance / Pool & Spa Manuals.
• Review financial performance on a daily, weekly, monthly basis, take remedial action as appropriate. Provide accurate weekly and monthly figures as requested by General Manager and submit by deadlines.
• Recruit & train staffs who reflect Spa standards in line with company procedures.

What we need from you

• Degree or diploma in Hospitality, Wellness Management, or related field.
• Minimum 5 years experience in a similar role in a luxury hotel or resort.
• Strong leadership, communication, and team-building skills.
• In-depth knowledge of spa therapies, wellness trends, and recreational activities.
• First Aid/CPR certification is an advantage
• Fluency in English; additional languages are a plus