Spa Receptionist (Tagalog Speaker) Sharjah Golf & Shooting Club
Multiple VacanciesEmployer Active
Posted 5 hrs ago
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Experience
1 - 4 Years
Job Location
Education
Bachelor of Hotel Management(Hotel Management), Any Graduation
Nationality
Filipino
Gender
Female
Vacancy
2 Vacancies
Job Description
Roles & Responsibilities
- Greet guests warmly and manage check-in and check-out processes efficiently to create a welcoming environment.
- Handle appointment scheduling and confirmations, ensuring optimal use of therapists' time and minimizing cancellations.
- Maintain accurate records of guest preferences and services rendered to personalize future visits and enhance customer satisfaction.
- Process payments and manage cash and credit transactions with precision, ensuring a smooth financial workflow.
- Provide detailed information about spa treatments, products, and promotions to guide guests in making informed choices.
- Manage phone inquiries and respond to emails promptly, showcasing excellent communication skills and professionalism.
- Coordinate with spa therapists and staff to ensure seamless service delivery and address any guest concerns proactively.
- Assist in maintaining a clean and organized reception area, reflecting the spa's commitment to hygiene and aesthetics.
- Promote spa memberships and upsell services and products to enhance guest experiences and maximize revenue.
- Stay informed about industry trends and new treatments, bringing fresh ideas to improve service offerings.
Desired Candidate Profile
- High school diploma or equivalent; additional education in hospitality or spa management is a plus.
- 1-3 years of experience in a customer service role, preferably in a spa, wellness, or hospitality environment.
- Certification in first aid and CPR is preferred to ensure guest safety and well-being.
- Proficiency in spa management software and basic office applications to handle administrative tasks effectively.
- Exceptional communication and interpersonal skills to build rapport with guests and team members.
- Strong organizational skills to manage multiple tasks while maintaining attention to detail.
- A positive attitude with a genuine passion for wellness and customer service that enhances the guest experience.
- Ability to remain calm under pressure and handle challenging situations with grace and professionalism.
- Physical ability to stand for long periods and lift light objects, ensuring operational efficiency in the reception area.
Employment Type
- Full Time
Company Industry
- Entertainment
- Recreation
- Theme Parks
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Service
- Guest Relations
- Spa Administrator
- Spa Host
- Organizational Skills
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Sharjah Golf & Shooting Club
Sharjah Golf and Shooting Club
Valerie Desoyo Desoyo
Sheikh Mohammed Bin Zayed Road 634367,Dubai, United Arab Emirates, Sharjah, United Arab Emirates (UAE)
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