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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Welcome guests to the Spa with genuine hospitality and professionalism.
Provide detailed information on Spa treatments, wellness programs, facilities, and promotions.
Manage reservations, scheduling, and guest preferences in the Spa booking system.
Escort guests throughout their journey ensuring comfort, privacy, and seamless transitions.
Handle guest feedback, resolve minor issues promptly, and escalate when necessary.
Maintain a clean, calm, and luxurious reception environment at all times.
Collaborate closely with Therapists, Attendants, and Fitness team to ensure smooth operations.
Promote retail products to enhance the guest wellness experience.
Ensure accurate billing and smooth payment procedures.
Uphold Mandarin Oriental standards, grooming guidelines, and safety protocols.
Desired Candidate Profile
Previous experience in luxury hospitality, Spa, Wellness, or Guest Relations is preferred.
Excellent communication skills in Arabic, French and English.
Strong attention to detail and passion for luxury customer service.
Ability to work in a fast-paced and serene guest environment simultaneously.
Flexible schedule including weekends and public holidays.
Positive attitude, teamwork, and a genuine passion for wellness and wellbeing.
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Chefs
- F&B
- Housekeeping
- Front Desk
Keywords
- Spa Concierge
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Mandarin Oriental Hotel Group
https://careers.mandarinoriental.com/jobs/spa-concierge-marrakech-marrakech-safi-morocco