Spa Attendant

Sofitel

Job Description

• Welcome guests warmly, provide tours of the spa facilities, and offer personalized assistance throughout their visit.
• Anticipate guest needs and provide thoughtful, attentive service to ensure an exceptional spa experience.
• Escort guests to treatment areas and ensure they are comfortable and well-informed about their services.
• Maintain a clean, organized, and well-stocked environment in all spa areas, including locker rooms and relaxation lounges.
• Act as a host in the locker room and relaxation areas, serving refreshments, offering amenities, and ensuring guest comfort.
• Prepare treatment rooms in accordance with established guidelines and Standard Operating Procedures (SOPs).
• Monitor spa ambiance, ensuring appropriate temperature, lighting, music, and overall atmosphere.
• Support spa therapists and team members to ensure seamless service delivery and guest satisfaction.
• Assist with inventory control and restocking of spa supplies and retail products.
• Report maintenance issues or equipment malfunctions promptly to management.
• Participate in ongoing training and stay updated on spa services, promotions, and wellness trends.
• Help implement spa promotions and support special events.
• Maintain accurate guest records to personalize future visits.
• Follow all health, safety, and sanitation guidelines to ensure a safe and hygienic environment.
• Perform daily opening and closing duties to prepare the spa for smooth operation.
  
  

Qualifications

• Previous experience in hospitality or spa environment preferred
• Excellent interpersonal and communication skills
• Strong attention to detail and cleanliness
• Ability to multitask and remain calm in a fast-paced environment
• A warm, friendly demeanor with a passion for guest service
• Flexibility to work evenings, weekends, and holidays as needed