Sommelier Mandarin Oriental Hotel Group

Sommelier

Mandarin Oriental Muscat is looking for a Sommelier to join our Food and Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group s legendary service, world-class amenities and sweeping sea or mountain views.

About the job

Organizational Structure

The Sommelier reports directly to the Italian Restaurants General Manager and Asst. Director of Food & Beverage.

Duties and Supporting Responsibilities

Administration

Ensure that restaurant team have good knowledge of wine and food

Control on a daily basis the proper storage, aging rotation, and temperature of all stock in beverage storeroom and report any problems and malfunctions

Ensures all beverage equipment and wine lists are clean and updated with correct vintage and out of stock items

Checks and monitors the service bar operations (Main service bar and restaurant bar).

Liaises with the Purchasing Manager to ensure efficient ordering and stock levels during high and low seasons (have proper inventory system in place for the cellar and review receiving / ordering procedures)

Performs any other reasonable duties as required by the Director of Food & Beverage

Human Resources/ Colleagues

Supervise F&B service by directing and guiding colleagues, providing them with feedback.

Identify and carry out any specific training and development needs among the team.

Financials

Maintains accurate sales records of wines for analysis and incentive purposes.

Engages in suggestive selling and up-selling.

Helps to organise wine promotions to promote the restaurant during quiet periods.

Maintaining Standards

Support company's philosophy and company culture through the use of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement

Support company's philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement

Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement

Guest Service

Ensure guests wine preferences are remembered by colleagues and recorded in PMS System

Be on duty on the floor during service and to recommend the best possible wines to complement the food ordered; keeping in mind the guest budget and guest preference

Deal with guest complaints about wine according to MO standards and communicate to Restaurant Manager where appropriate

Hygiene and Cleanliness

Ensure that hotel grooming and hygiene standards are being maintained, enhancing a professional image

Health and Safety

Be aware of, and comply with, safe working practices as laid down under FLHSS. This will include your awareness of any specific hazards at your workplace.

Be aware of and comply with local and relevant Food Hygiene Standards.

Wear any appropriate protective clothing provided by or recommended by the Hotel.

Report any defects in the building, plant or equipment according to the Hotel procedures.

Ensure any accidents to colleagues, guests or visitors are reported in accordance with Hotel procedures.

Attend all statutory fire training and to be fully conversant with and abide by all rules concerning, fire, health & safety.

o Be aware of Fire safety plans.

o Adhere to Safe & Sound procedures regarding Health & safety.

o Adhere to Safe & Sound procedures regarding HACCP standards.

Attend any training deemed appropriate by your Head of Department.

To be responsible for the Safe &Sound procedures followed by your peers.