Solution Engineer

Security Zoom

What you can expect

We are looking for an experienced Solutions Engineer with a proven track record of success to join our team at Zoom. You will be pivotal in driving customer success by architecting, designing, and demonstrating tailored solutions that address our customer's unique challenges and business objectives. You will collaborate closely with cross-functional teams, including Sales, Product Development, and Customer Success. This will ensure the seamless delivery of our solutions and contribute to the growth and innovation of our company. The role involves a deep understanding of the technical aspects of Zooms platform.

About the Team

The Zoom sales team is a dynamic force driving the company's success. With a focus on delivering cutting edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide. Through strategic partnerships and a customer-centric approach, they play a pivotal role in expanding Zoom's global presence and ensuring businesses harness the full potential of virtual collaboration.

Responsibilities

• Leading strategic sales engagements, providing expert-level technical support to clients and internal teams.

• Acting as a subject matter expert on UCaaS and CCaaS technology, industry trends, and competitive landscape

• Collaborating with the Global architecture and CSE teams to drive product enhancements and innovation

• Contributing to sales strategy, marketing initiatives, product development, and processes based on customer feedback and market insights What we re looking for

• Have experience in technical customer-facing roles in a UcaaS / CCaaS environment

• Be highly proficient in all areas related to our products and represent the technical aspects of how we solve customer problems.

• Have prior experience supporting Unified Communications, or Contact Center as a Solutions Engineer

• Have experience in working within a high-volume Account environment

• Have experience with API integrations and software development

• Have knowledge of networking protocols and security best practices

• Have familiarity with cloud platforms (AWS, Azure, GCP)