Software Expert

Zakat, Tax and Customs Authority

Understand business requirements, customer journeys, assess the technical feasibility of designs and build detailed specifications to ensure that business requirements are met
Define and supervise developed design concepts in collaboration with concerned stakeholders, measure client satisfaction level for business wide authentication, alerts, messaging, and notifications across multiple digital channels (mobile, online portals, applications, etc.) to ensure alignment with clients needs
Manage project teams to support the entire process of application development lifecycle (concept, design, test, release, and support) and supervise the implementation of the developed wireframes, site maps, schematics, user workflows, icons, samples, and working prototypes, to guarantee compliance with set guidelines and requirements
Perform consistent systematic monitoring and troubleshooting of workflows to identify bugs and errors during development, and develop fixes and corrections accordingly
Set programming guidance methodologies, review developed components to ensure they meet all functional and technical requirements prior to code merge and/or release for testing
Follow documentation standards and procedures, establish record of changes to ensure consistency throughout various development projects

Collect the needed inputs for testing to facilitate component testing prior to code merge and/or release and delivery to the quality assurance team
Supervise different types of testing (unit, integration, functional, non-functional, etc.), propose specifications and recommendation for improvements to ensure that the solution/application can handle required operations in real-world scenarios
Analyze test results, identify deficiencies, propose corrective actions, to provide improvements for next stage of development

Follow the latest integration standards and best practices, deploy best-fit integration processes to facilitate integration activities, and administer all programming components
Provide needed inputs related to integration activities in coordination with relevant teams to develop integration plan
Implement integration plan and other online communication integration projects /activities across complimentary digital channels/platforms to maximize online presence
Identify integration issues in coordination with relevant teams during integration testing phase to handle all technical issues on time

Monitor e-channels efficiency, analyze traffic, set targets, and plan capacity programs to ensure alignment with IT strategy
Collaborate with other members of the UX-UI designing team, assess conducted user research findings to implement them accordingly
Collect all necessary incidents and problems inputs related to e-channels, and provide proper support to timely solve issues related to delivered solutions and applications
Review and document applications maintenance agreements and service contracts for optimal results, update user/training manuals to ensure up-to-date documentation for application changes
Review support logs, performance assessments and prepare application support reports to recommend improvement actions

Follow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner