Social Media Community Manager / Moderator

PG Integrated

Job description
Responsibilities

Implement the online community moderation strategy, coordinating with stakeholders across the company to ensure its effectiveness and providing superior quality of customer service and support to our community with the help of various communication tools
Assist with creation, conception, and presentation of social media strategy and integrated marketing campaigns
Interpret the direction of strategy/planning and creative leads
Utilize social listening tools to generate insights
Regularly feed back insights gained from community moderation into the Community team
Summarize insights and conversations to create actionable,client-facing reports that lead to optimization
Create and maintain content calendars, including writing
Review user-generated comments and posts in a quick and timely manner
Respond to comments, when appropriate, in order to foster a positive community and add value to the user s experience
Enforce the social media guidelines as defined by the brand
Escalate UGC, where appropriate, to internal and client stakeholders
Participate constructively in inter-department and cross-service line communications
Produce reports on relevant moderation statistics, issues, and outcomes
Monitor all industry and company information and news to anticipate potential issues
Be comfortable with 24/7 social-media-driven cycle and cool under pressure