Signature Success Specialist Solution Engineer

Salesforce

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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn t a buzzword it s a way of life. The world of work as we know it is changing and were looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforces core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Signature Success Plans Sales team is seeking a dynamic and results-driven Technical Sales professional with a proven track record in driving revenue growth and providing technical expertise through the sales cycle. As a key member of our team, you will serve as a Signature Success Solution Engineer (SE), supporting the Salesforce License and Signature Success plans sales teams as a trusted advisor to prospects and customers, helping them understand how the Signature Success Plan can address their most pressing digital transformation challenges while aligning to business outcomes. This is an exciting opportunity to contribute to the success of one of Salesforce s fastest-growing offerings, Signature Success Plans, which deliver Salesforce s most proactive and personalized customer success experience. This sales role holds you accountable for influencing Signature Success targets, revenue growth, and other key objectives outlined in your V2MOM.

Principal Responsibilities

• Partner with Account Executives to understand customer needs, build value-driven solution strategies, and support deal execution.
• Deliver engaging product demonstrations, technical presentations, and proof-of-concepts that highlight the Signature Success Plans differentiation.
• Translate complex business and technology challenges into clear solution architectures leveraging the Signature Success Plan offering.
• Lead technical discovery sessions to uncover customer requirements that align with their digital transformation goals.
• Build and maintain trusted relationships with technical and business stakeholders, including architects, developers, and executives.
• Collaborate with Product Management and Customer Success to ensure customer needs are represented and delivered.
• Continuously develop expertise in Salesforce NextGen Platform (Agentforce, Data Cloud, Tableau or Mulesoft), and the broader Salesforce ecosystem.
  
  

Required Experience

• 5+ years of experience in presales, solution engineering, consulting, or a related technical role.
• Strong technical background, specifically experience translating complex business and technology challenges into clear solution architectures.
• Excellent communication and presentation skills with the ability to influence technical and business audiences.
• Proven ability to design and articulate solution architectures that address both technical and business needs.
• Degree or equivalent relevant experience required. Experience will be evaluated based on the values & behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
  
  

Required Skills & Attributes

• Ability to prioritize, multi-task, and perform effectively under pressure
• Great attention to detail, with strong analytical and problem-solving skills
• Collaborative and consultative work style, ability to thrive in a high-velocity, highly dynamic work environment
• Deep understanding of customer success principles, solutioning approaches, and considerations
• Experience with complex, escalated customer situations, ability to navigate large organizations and gain executive-level buy-in
• High energy, outgoing, positive attitude, and ability to motivate others
• Results-driven, tenacious, and driven to succeed in a fast-paced environment.
• Ability to learn quickly and adapt to change
• Ability to travel up to 25%
  
  

Nice To Haves

• Salesforce certifications (Certified Salesforce Admin, Certified Agentforce Specialist, Data Cloud Certification, etc.)
• Industry knowledge
  
  

Unleash Your Potential

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