ServiceNow ITOM Architect

Traverse Technology Services

Employer Active

Posted on 22 Sep

Experience

3 - 8 Years

Job Location

United Arab Emirates - United Arab Emirates

Education

Bachelor of Science(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Configure and maintain ITOM modules: Discovery, Service Mapping, Event Management, and Orchestration. Ensure accurate population and maintenance of the CMDB. Develop and maintain service maps for critical business applications. Integrate monitoring tools and automate workflows using Orchestration and Flow Designer. Implement and manage Event Correlation, Root Cause Analysis, and Predictive Insights. Leverage Log Analytics, Health Monitoring, and Service Reliability Management. Use ServiceNow s Now Assist for ITOM to enhance observability and incident response. Monitor platform performance and apply patches/upgrades. Troubleshoot and resolve issues related to ITOM and AIOps modules. Collaborate with IT teams to align platform capabilities with business needs. Develop integrations with third-party monitoring and cloud platforms (AWS, Azure). Use REST APIs and scripting (JavaScript) to automate operational tasks.

Desired Candidate Profile

Bachelor s degree in computer science, IT, or related field.

3+ years of experience with ServiceNow ITOM modules and CMDB.

Hands-on experience with AIOps tools and techniques.

Strong scripting and integration skills (JavaScript, REST APIs).

Company Industry

  • IT - Software Services

Department / Functional Area

  • IT Software

Keywords

  • ServiceNow ITOM Architect

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

Traverse Technology Services

https://www.traverse-ts.com/careers?job_id=z5G7h3l6a1kMvyS65NP3c4rmW4aArq6D3i9k_UQoMrk=