ServiceDesk Engineer I tabby

Employer Active

Posted 11 hrs ago

Experience

1 - 3 Years

Job Location

Riyadh - Saudi Arabia

Education

Bachelor of Science(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Handle requests from the support team and colleagues (basic problem analysis);
Identify and report bugs;
Standardize solutions, prepare and update documentation for L1 and L2 teams;
Analyze technical issues and create development tasks for fixing them;
Contribute to the development and improvement of internal tools and processes (automation, BackOffice enhancements);
Automate routine tasks.
Experience working with Jira;
Strong soft skills (ownership and facilitation of ticket handling and resolution processes, proactivity, high level of autonomy);
Experience with monitoring and logging tools (Datadog, Grafana, Kibana);
Knowledge and practical use of administrative automation tools;
English at a level sufficient for written communication and reading technical documentation (B2);
Understanding of software development principles;
Experience writing SQL queries.
Nice to have:
Experience with Google Cloud;
Experience with Google Apps Script;
Scripting skills (Bash, Python, Go);
Understanding of ITIL processes;
Basic knowledge of FinTech;
Jira administration experience;
Experience at a startup.

Desired Candidate Profile

Experience working with Jira;
Strong soft skills (ownership and facilitation of ticket handling and resolution processes, proactivity, high level of autonomy);
Experience with monitoring and logging tools (Datadog, Grafana, Kibana);
Knowledge and practical use of administrative automation tools;
English at a level sufficient for written communication and reading technical documentation (B2);
Understanding of software development principles;
Experience writing SQL queries.
Nice to have:
Experience with Google Cloud;
Experience with Google Apps Script;
Scripting skills (Bash, Python, Go);
Understanding of ITIL processes;
Basic knowledge of FinTech;
Jira administration experience;
Experience at a startup.

Company Industry

  • Banking
  • Financial Services
  • Broking

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • ServiceDesk Engineer I

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https://tabby.pinpointhq.com/en/jobs/411699