Service Manager (VOIS) Vodafone

Web Factory Service Manager is responsible for maintaining service level agreements (SLAs) and operational level agreements (OLAs) across all relevant business functions.

• Planning, Organising & Time Management delivering on time, in line with existing process & deadlines
• Effective Communication & Stakeholder Management skills - both managing existing relationships, and building new ones
• Problem Solving skills: Analytical Thinking and Critical Analysis, especially troubleshooting technical issues
• Attention to details, ability to notice patterns and identify trends, over multiple systems/platforms and teams
• A strong agile mindset, particularly team spirit and self-responsibility

• Technical experience: Development, QA/Testing, Incident Management (open to other types) minimum 5 years
• Based on this, a basic level knowledge in several programming languages (e.g. Java, PHP, SQL, Linux-Shell script)
• High level of Knowledge ITIL framework, based on multiple years of experience working within it, e.g. in Operations, Incident Management etc.
• And, common technical/IT knowledge, based e.g. on a degree, apprenticeship, several certifications not just experience, but theory too
• Troubleshooting skills and experience through any form of technical experience, if possible, from Incident and/or Problem Management