Service Director MEA Technical Engineering
Rapiscan Systems
Employer Active
Posted 6 hrs ago
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Experience
1 - 15 Years
Job Location
Education
Bachelor of Technology/Engineering
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Responsibilities
- Lead the regional service delivery of advanced detection equipment, ensuring technical excellence in installation, commissioning, preventive maintenance, and reactive field support.
- Own and manage multi-million dollar service contracts, ensuring SLA/KPI compliance, risk mitigation, and profitability.
- Drive technical service innovation, leveraging engineering best practices to improve equipment reliability and performance.
- Oversee field service engineering teams, ensuring consistent delivery against performance metrics and customer expectations.
- Collaborate with Sales, Service Sales, Program Management, and Engineering to support bids, tenders, and pre-sales technical service planning.
- Ensure robust technical training programs for service engineers, including cross-training and certification on all equipment platforms.
- Manage service-related financials including budgeting, quoting, invoicing, receivables, and forecasting.
- Develop and maintain strong relationships with customers, service partners, and internal stakeholders to ensure high levels of satisfaction and contract retention.
- Lead technical escalations, providing clear recovery plans and proactive risk management.
- Drive continuous improvement in service delivery processes, tools, and reporting in collaboration with global service leadership.
- Champion preventive, predictive, and proactive maintenance strategies to extend equipment life and reduce downtime.
- Engage in strategic planning to align service capabilities with evolving customer and business needs.
Desired Candidate Profile
What You ll Bring
- Proven experience in technical service leadership within capital equipment industries (e.g., security, industrial automation, medical devices, aerospace).
- Strong engineering background with the ability to understand complex systems and lead technical teams.
- Demonstrated success in managing large-scale service contracts and customer relationships across international markets.
- Expertise in service operations, including field engineering, contract management, and service delivery optimization.
- High proficiency in ERP (Navision), CRM (Dynamics 365), and service delivery platforms (Resco, Maximo, ServiceMax).
- Excellent analytical, organizational, and communication skills.
- Comfortable operating in high-pressure environments with multiple priorities.
- Degree in Engineering or related technical field; MBA preferred or equivalent industry experience .
Company Industry
Department / Functional Area
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