Service Asset and Configuration Management Consultant

Meeza Qstp LLC

Functional Responsibilities:
Accountable to the organization for stewardship of CIs that are under the scope of the SACM
process.
Defining and agreeing the service assets that will be treated as configuration items.
Ensuring that configuration data is available when and where it is needed to support other service
management processes.
Support yearly quality audits if necessary.
Organize and chair all required meetings for the process.
Manage, mentor and coach those people involved in the Configuration Management process.
Report on KPI s as appropriate and agreed.
Identifying CIs in accordance with procedures laid out and ensuring accurate registration on the
CMDB.
Creating, updating, and managing CIs within the CMDB.
Ensuring CMDB procedures are followed as per process definitions.
Producing CIs reports as and when necessary, and providing timely and accurate CI information
Ensuring CIs attributes, relationships and statuses are accurately populated on the CMDB and
kept up to date at all times.
Perform review and audits to check and ensure the CI attributes, relationships, and statuses.
Working to the overall objectives agreed and implementing the Configuration Management policy
and standards.
To manage the process according to the principles laid down in Configuration Management
process documentation and other documents that are part of the ITIL common framework.
Planning and executing the population, management, and maintenance of the CMDB; also
manages and maintains any central libraries, tools, common codes, and data.
Initiating activities to improve the effectiveness and efficiency of the implementation process
based upon the monthly measurements and reporting.
Ensuring compliance with the process implementation in line with modifications to the Process
documentation
Agree with the customers on the scope and layout project plans accordingly.
Create customized process and procedures for Clients.
Act as an escalation point when there is a deviation in the project timelines and tasks.
Hands on experience and knowledge of IT Service Management tools like HP SM, Microfocus
tools like SMAX, uCMDB, Ivanti, Lansweeper, Power BI, Business Objects, etc.

Skills and Requirements:

• Good understanding of Project Planning
• Strong Microsoft Office experience (Word, Excel, Visio, and PowerPoint)
• Proven ability to influence cross-functional teams without formal authority
• To have practical experience of continuous improvement methods and techniques
• To have a good understanding of statistical and analytical principles and processes
• To possess good interpersonal skills for written, oral and face to face communications
• To possess skills in influencing and negotiation methods and techniques
• To have the ability to understand how IT supports business.
• Strong understanding of enterprise technologies including Data Centres, Microsoft, and Cisco environments
• Information Acquisition Identifying gaps in the available information required to understand a problem or situation and devising means of remedying gaps.
• Initiative Being proactive, taking action and anticipating opportunities.
• Persistence Meeting targets and fulfilling agreements even when adverse circumstances prevail.
• Familiar with Operations Management Methods, techniques, and tools for planning, organising, resourcing, directing, co-ordinating and monitoring on-going (non-project) activities.
• Excellent written and presentation skills
• Persistence Meeting targets and fulfilling agreements even when adverse circumstances prevail.
• Hands on experience in Ticketing tools like HPSM, Microfocus tools like SMAX and uCMDB