Employer Active

Posted 12 min ago

Experience

3 - 8 Years

Education

Any Graduation

Nationality

Any Nationality

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Build long-term relationships with customers to ensure loyalty and retention. Achieve monthly revenue targets by upselling services and managing discount control. Consult customers throughout the service process to ensure vehicles are fixed right the first time. Coordinate with the Production Team to provide timely vehicle progress updates to customers. Explain the work performed and associated costs at vehicle delivery to highlight the value of services. Manage and resolve customer complaints effectively to sustain and improve Customer Service. Ensure compliance with Standard Operating Procedures, company policies, and distributor programs.

Desired Candidate Profile

You will work closely with Reception Managers, Aftersales Managers, and Workshop Teams. This team is dedicated to providing an exceptional customer experience, achieving service revenue targets, and maintaining brand reputation. What equips you for the role: Diploma or Bachelor’s degree in Automobile/Mechanical Engineering. 3–5 years of experience in the automotive industry, preferably in a service role. Proven track record in customer engagement and revenue generation.

Employment Type

    Full Time

Department / Functional Area

Keywords

  • Client Service Specialist
  • Customer Service
  • Automotive Knowledge
  • Automotive Service Consultant
  • Vehicle Service Advisor
  • Repair Advisor
  • Customer Care Advisor
  • Sales Techniques
  • Technical Communication

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Al Futtaim Private Company (LLC)

Al Futtaim Private Company (LLC)

Jessica Misal - NA

Festival Tower, Crescent Drive, Dubai Festival City, Dubai Al Hasan Al Basri St, Dammam, Dubai, United Arab Emirates (UAE)