Service Advisor | Al-Futtaim Automotive | Trading Enterprises Al Futtaim Private Company (LLC)

Posted 30+ days ago

Experience

3 - 8 Years

Job Location

Dubai - United Arab Emirates (UAE)

Education

Bachelor of Technology/Engineering(Automobile), Bachelor of Business Administration(Management), Any Graduation

Nationality

Any Nationality

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Overview of the Role
We are seeking a dedicated and customer-focused Service Advisor to join our Aftersales team. The Service Advisor will play a crucial role in ensuring customer satisfaction by managing service appointments, providing accurate job estimates, and delivering exceptional service experience

What You Will Do
•    Greet customers promptly and with a smile
•    Record customer requests and collect accurate symptoms of complaints
•    Provide detailed explanations of the work to be performed and the associated costs
•    Follow up on jobs in the workshop and get approvals for additional repairs
•    Ensure timely delivery of vehicles and explain invoices to customers
•    Promote value-added services and achieve revenue targets
•    Resolve customer complaints and ensure positive ownership experiences
•    Conduct post-service follow-ups to ensure customer satisfaction

Desired Candidate Profile

•    Diploma in Automobile/Mechanical Engineering
•    At least 3 years of experience as a Service Advisor or Service Consultant in a reputable automotive dealership
•    Proficiency in MS Office and dealer management systems (DMS)
•    Strong administrative competence and the ability to handle customer interactions effective

What Equips You for the Role
•    A proactive approach to resolving customer complaints and ensuring customer satisfaction
•    Strong analytical, communication, and interpersonal skills
•    Technical competence to understand customer needs and requirements
•    Ability to achieve high customer satisfaction scores and revenue target

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

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Al Futtaim Private Company (LLC)

Al Futtaim Private Company (LLC)

Jessica Misal - NA

Festival Tower, Crescent Drive, Dubai Festival City, Dubai Al Hasan Al Basri St, Dammam, Dubai, United Arab Emirates (UAE)

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