Senior Workspace, Experience and Operations Manager Jones Lang LaSalle

What your day-to-day will look like:

• Through direct reports, drive operational excellence across Hard and Soft services, ensuring compliance with KPIs and SLAs and operational performance
• Lead and develop operational teams to deliver exceptional client service and performance
• Implement transformation/new ways of working methodologies across country operations, challenging the status quo.
• Enhance reporting and communication frameworks providing clear visibility of operational performance
• Work closely with regional vertical leaders while driving local performance changes through WE&O team
• Manage supply chain key relationships and embed a mindset to hold vendors accountable for quality and timeliness
• Lead by example with decisive action, risk-based prioritization, and elevated operational standards

Desired or preferred experience and technical skills:

• Proven success in operational transformation
• Strong understanding of Egyptian market requirements & challenges and local regulations
• Exceptional leadership ability with demonstrated team development capabilities
• Financial acumen and budget management expertise
• Experience implementing innovative operational improvement solutions
• Process-driven approach with ability to design and implement systematic improvements
• Proficiency with Microsoft Office and facilities management technology platforms