Senior System Administrator

Sopra Steria

As part of the strengthening of its technical teams, we are looking for a Senior IT Administrator specializing in network and systems administration . You will be a key player in the management, optimization and security of technical infrastructures.

This strategic position requires a high degree of autonomy, the ability to coordinate technical projects and ensure the performance and reliability of technical environments.

Your missions

Management, Design and Support Strategy

• Participate in the definition, improvement and adjustment of the support strategy
• Maintain and improve the good relationship between the different support actors, at group and local level
• Propose and implement short and medium term actions aimed at improving the quality of service provided to customers, while respecting budgets and deadlines
• Facilitate Problem Management and Root Cause Analysis workshops
• Train and supervise the technical support team in incident resolution

Service Transition

• Support project teams in preparing the transition to RUN of the group's new infrastructure solutions and components
• Implementation of SLAs, processes and support diagrams
• Orchestration, automation and industrialization of support processes
• Change management
• Knowledge base management

Technology watch

• Follow best practices in networks and systems
• Propose continuous improvements to infrastructure performance and security