Senior System Administrator

Aspire Software

Cloud & Systems Administration

• Manage Azure AD identity and access, including provisioning, conditional access, MFA, and group policy integration.
• Support cloud infrastructure initiatives across AWS (e.g., EC2, S3, IAM, VPC), including monitoring, scaling, and cost optimization.
• Implement security and compliance controls across Microsoft 365, Intune, and AWS environments.
• Maintain system patching, application deployment, and endpoint compliance through Intune and related tools.
• Monitor system health, performance, and availability across cloud platforms.

End-User & Helpdesk Support

• Provide Tier 1 2 support for escalated issues related to Microsoft 365, Intune, and cloud access.
• Assist with onboarding/offboarding workflows including account provisioning, license assignment, and device enrollment.
• Troubleshoot connectivity, authentication, and application issues within Microsoft 365 and AWS environments.
• Educate users on secure practices, cloud productivity tools, and remote access solutions.

Operations, Documentation & Continuous Improvement

• Maintain accurate records of cloud assets, licenses, and system configurations.
• Document standard operating procedures, knowledge base articles, and technical troubleshooting guides.
• Proactively identify opportunities to streamline workflows, enhance security, and improve cloud operations.
• Collaborate with vendors and escalate complex issues as required.
• Stay current with Microsoft 365, Intune, and AWS feature updates, emerging cloud technologies, and best practices.

• 3 5 years of experience in cloud/system administration with a focus on Microsoft 365, Intune, and AWS.
• Strong expertise in Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive, Intune).
• Hands-on experience with Azure AD identity and access management.
• Familiarity with AWS services such as EC2, S3, IAM, and networking (VPC, VPN).
• Solid understanding of security concepts including MFA, conditional access, DLP, and compliance frameworks.
• Strong troubleshooting skills with the ability to resolve escalated system and cloud issues.
• Excellent communication skills for supporting users and collaborating with IT peers.

Preferred Skills

• Microsoft or AWS certifications (e.g., MS-500, AZ-104, SC-300, AWS Solutions Architect Associate).
• Experience with ticketing systems (e.g., Jira Service Desk).
• Exposure to monitoring/logging tools (e.g., CloudWatch, Azure Monitor, Splunk).
• Familiarity with Infrastructure-as-Code (IaC) tools such as Terraform or CloudFormation.
• Knowledge of IT security best practices and cloud governance.