Senior Specialist - Key Account Management

The Red Sea Development Company

Job Responsibilities:

• Account Management: Support the management of key accounts across hospitality and external sectors. Develop a solid understanding of client needs and contribute to offering tailored solutions. Build and maintain strong relationships with clients, ensuring consistent communication and satisfaction.
• Business Development Support: Identifying, sourcing and pursuing new business opportunities within the hospitality and non-hospitality sectors in KSA and the MENA region. Participate in outreach efforts, networking, and client onboarding activities as required by the Associate Director.
• Sales & Revenue Growth: Contribute to achieving sales targets by supporting the sourcing, on-boarding, negotiation process and client interactions. Help ensure services and products are delivered in line with client expectations and Red Sea Trading & Logistic Co objectives.
• Collaboration with Cross-Functional Teams: Collaborate with logistics, sourcing/purchasing, operations, and RSG support divisions to ensure smooth service execution and problem resolution for key clients.
• Client Retention & Satisfaction: Help implement customer retention initiatives, including regular feedback programs and proactive follow-ups. Assist in identifying and addressing client concerns to ensure high satisfaction levels.
• Market Intelligence: Stay informed on market trends, competitor activity, and customer needs across KSA and the MENA region. Provide feedback and insights to the Associate Director for strategic decision-making.
• Reporting & Forecasting: Support in gathering data and preparing sales forecasts, market analysis, and performance reports for senior leadership. Assist in tracking sales pipeline health and key performance metrics.