Job Description

Roles & Responsibilities

Responsibilities

Adoption Leadership: Lead adoption and engagement initiatives for end-user collaboration tools, ensuring impactful usage across client environments with a focus on achieving measurable business value
Cross-Department Engagement: Work closely with varied client departments including HR, finance, and operational business units to understand their unique needs and articulate value in ways that are relevant to their goals
Workshop Facilitation & Design Thinking: Plan and conduct user-centric workshops using design thinking techniques to uncover end-user needs and optimize tool adoption strategies
Program & Project Management: Develop and execute comprehensive adoption plans, encompassing use case catalogues, training initiatives, and end-user communication strategies as part of ongoing digital transformation initiatives
Tool Familiarity & Best Practices: Leverage a strong working knowledge of collaboration tools, particularly Microsoft s suite (including Copilot and generative AI applications) and ServiceNow, implementing best practices to drive meaningful client outcomes
Training & Enablement: Design and implement training programs, alongside enablement resources, to support smooth onboarding and sustained engagement with collaboration technologies
Use Case Development: Create and maintain a library of use cases to illustrate specific value points, demonstrating the practical benefits of the tools to various client functions

Qualifications

Significant experience in customer success, program management, or project management, with a focus on driving tool adoption and engagement within large organizations
Expertise in facilitating workshops and applying design thinking methodologies to guide user-centric solutions and enhance adoption strategies
Proven ability to engage cross-functionally with client departments, including non-technical functions, to define and drive tailored value propositions
Strong understanding of end-user collaboration tools, particularly Microsoft technologies, CoPilot, generative AI, and ServiceNow, with a track record of applying best practices to achieve client success
Excellent organizational skills, with demonstrated ability to develop detailed plans, coordinate cross-functional communications, and align stakeholders around adoption goals
Experience developing end-user communications and powerful engaging content and training resources, with the ability to simplify complex concepts for varied audience
Bachelor s Degree: A foundational degree in Business Administration, Organizational Psychology, Human Resources, Communication, or similar disciplines

Desired Candidate Profile

What we re looking for

Required skills / qualifications
Preferred skills / qualifications
Experience with cutting-edge technology organizations, particularly within the UAE or the GCC region.
A collaborative, low-ego approach to teamwork, adaptable to Core42 s culture of innovation and client-centricity
Master s Degree (Preferred): A Masters in Business Administration (MBA), Organizational Development, or a related field is often preferred, offering deeper insight into leadership and strategy development.
Prosci Change Management Certification: A key certification for any change management role. Being an advanced Prosci-certified professional with expertise in managing large-scale transformations is essential.
Certified Change Management Professional (CCMP): For those aiming for a high level of professional credibility in change management.
Agile & Lean Six Sigma Certifications: knowledge of Agile methodologies or Six Sigma for process optimization is often beneficial, especially when managing projects that involve complex operational changes.

Senior Specialist
Core42

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