Senior Specialist - End User Training

Qiddiya Investment Company

Responsibilities

• Create and implement training programs tailored to the needs of end users across the organization.
• Conduct needs assessments to identify skill gaps and learning objectives related to software, tools, and processes.
• Develop engaging training materials, including guides, e-learning modules, and quick reference documents.
• Deliver training sessions through various modalities, such as in-person workshops, webinars, and self-paced online courses.
• Evaluate the effectiveness of training programs, gathering feedback to continuously improve and adapt content.
• Provide ongoing support and assistance to end users post-training, ensuring their questions and challenges are promptly addressed.
• Collaborate with IT, HR, and department heads to align training initiatives with organizational goals.
• Maintain training records and documentation, reporting on trainer activity and user progress.
• Stay current with industry trends and best practices in training and development, integrating new methodologies into training programs.

• Bachelor's degree in Education, Human Resources, Instructional Design, or a related field.
• 5+ years of experience in training and development, particularly in a corporate or technology-driven environment.
• Strong knowledge of adult learning principles and instructional design methodologies.
• Proven ability to develop engaging training materials and deliver effective training sessions.
• Excellent communication and facilitation skills, with a friendly and approachable demeanor.
• Strong organizational skills with the ability to manage multiple training programs simultaneously.
• Proficient in learning management systems (LMS) and training software (e.g., Articulate 360, Camtasia).
• Ability to work collaboratively with cross-functional teams and adapt to the needs of diverse audiences.
• Familiarity with IT systems and tools, especially those relevant to the organization's operations.