Senior Services Manager

GE Aerospace

Role Overview:

As the Customer Program Manager for the Qatar Airways, you will play a pivotal role in managing one of GE Aerospace's largest active widebody contracts on GE90-100 & GP7200 Fleet, as well as supporting GE9x EIS readiness until regional CPM for GE9x is positioned. This position demands accountability for functional, business, and company-wide objectives, with a focus on the administration and management of pre- and post-customized services agreements.

In this role, you will:

• Lead a Cross-Functional Teams: Drive excellence in contract management, execution, and profitability by collaborating across diverse teams.
• Achieve Operational Targets: Ensure shop visit targets are met while supporting fleet stability and reliability.
• Activate Flight Deck: Utilize GE Aerospace's lean operating model, Flight Deck, to enhance processes and problem solving.
• Champion GE Aerospace Behaviors: Foster a culture of respect for people, customer driven decisions, and continuous improvement mindset.

This role is critical to ensuring the success of the Qatar GE90-100 & GP7200 programs, maintaining fleet stability, and driving operational excellence through innovative practices and a commitment to customer satisfaction.

Roles and Responsibilities

• Responsible for the profitability and customer satisfaction for Qatar GE90 and GP contracts
• Provide overall leadership for the execution for Qatar GE90 and GP contracts
• Assist in sales campaigns for new contracts and proposals.
• Assure timely resolution of customer issues, commercial issues and customer satisfaction
• Cross functional services team leadership managing GE operational targets and Qatar fleet stability.
• Function as liaison between internal organizations and Qatar on services.
• Possesses specialized knowledge within the function and plays a key role in shaping strategy for the area of responsibility, including resource management and policy development.
• Analyzes internal and external business challenges, leveraging insights to recommend best practices that enhance products, processes, and services. Maintains awareness of industry trends to inform strategic decisions.
• Exercises sound judgment to address complex tasks and challenges across operations, product management, manufacturing, technology, and engineering. Evaluates the quality of information, asks critical questions, and develops innovative solutions beyond established parameters.

Required Qualifications

• This role requires significant experience in the Services & Customer Contract Management. Knowledge level is comparable to a Master's degree from an accredited university or college ( or a high school diploma with relevant experience).
• Resiliency in Conflict resolution
• Extensive experience in GE Aviation in the areas of engineering, services, customer support, or shop operation management
• Strong oral and written communication skills in English

Desired Characteristics

• Humble: respectful, receptive & agile
• Transparent: shares critical information, speaks with candor, contributes constructively
• Focused: quick learner, strategically prioritizes work, committed
• Leadership ability: strong communicator, decision-maker, collaborative
• Problem solver: analytical-minded, challenges existing processes, critical thinker