Senior Services Engagement Engineer SAP

The TQM demonstrates a premium level of enthusiasm for technology enabled business advancements, clearly articulating to the customer current technology trends including public and private cloud, on-prem and hybrid technologies and trends; disruptive technologies, the industry of automation, machine learning, cloud bursting, visualization, PAAS, SAAS, IAAS, IOT, Industry 4.0, cyber security, big data, quantum computing, artificial intelligence, blockchain, digital twin, smart factories, and so on. The TQM collaboratively aligns and coordinates with all other customer relevant SAP employees and keeps the regional SAP leadership team and the customer s SAP Premium Engagements team aware of progress, risks, challenges, and accomplishments.

The TQM demonstrates a premium level of enthusiasm and understanding of the:

• Customer s strategy and requirements
• Customer's solution landscape
• Customer s business processes
• Customer s industry

Responsibilities

• Develops and maintains a strong customer relationship and works to be recognized as a Trusted Advisor providing unbiased guidance, ensuring empowerment of the customer team
• Collaborates with any System Integrator (SI) of the customer, providing corrective action when the SI is heading down the wrong path or providing incorrect recommendations to the customer, the TQM diplomatically highlights the risks and provides alternate SAP recommendations. Captures and reports how the engagement is driving business value to the customer
• Execute on the customer s digital transformation roadmap, creating and modifying the SAP Premium Engagements service plan as needed to drive success
• Orchestrate prototyping of business scenarios, and drive realization for positive outcomes
• Support the technical integration of the entire solution and product set, end to end, across all landscapes & platforms, providing recommendations for technical or business process improvements
• Provide a platform and forum for ideation and innovation for business scenarios
• Identify top issues, define the associated action plan & drive the resolution process, always providing the customer with immediate help in crisis situations
  

Requirements

• Bachelor or Master s STEM Degree: Science, Tech, Engineering, Math and / or equivalent experience in the field of technology.
• Fluency in English and Arabic national language
• Equivalent experience in the field of technology is defined as 8+ years of hands-on experience in SAP either on cloud, platform, application technology (BASIS), solution, app programming or development. Preferred SAP HANA, SAP S/4 HANA, SAP Cloud Platform experience, Artificial or real-time intelligence, machine learning, automation experience
• Exceptional written and spoken communication skills in English and Arabic, strong business acumen and presentation skills, ability to think freely and innovatively, strong cultural awareness, respect, diplomacy, and professionalism, and is highly customer service oriented with strong customer management skills
• Strong SAP project management and value-based relationship management skills
• Proven problem-solving skills and strong work ethic are required
• The following certifications are preferred:
• • • Enterprise Architecture
    • Cloud
    • Programming
    • SAP (products, solutions, applications, technical)