Senior Service Desk Analyst

BFC

Your Responsibilities:

• Handles front-line communication with business users with regards to incident and service
request management.

• Assigns and re-assigns incidents and service requests to Service Desk Analysts, Administrators
and Infrastructure Specialists.

• Daily support and troubleshooting of Head Office and branches problems.

• Installation, configuration and troubleshooting of BFC staff workstations.

• Install and configure new and existing computer hardware and software system components.

• Maintain and troubleshoot desktop applications and peripherals.

• Investigate hardware problems and performs system hardware and communication connection
repairs.

• Management of computer hardware and software assets and inventory.

• Participate in in-house application testing and troubleshooting.

• Document procedures and user manuals.

• Handles the support of technical requirements around payment files and systems as a 2nd line
support contact.

• Participate in the administration of core business applications as a 2nd line support contact.

• Provides 2nd line support to the systems running EOD/BOD procedures.

About You:

• Bahraini National

• University degree in the field of Computer Science or Engineering

• CCNA (Recommended)

• ITIL Foundation (Recommended)

• Has 2 – 3 years of relevant experience

• Must have valid Bahrain driving license