Senior Personal Shopper Chalhoub Group

Tanagra is the Middle East s destination for curated luxury homeware, blending heritage with contemporary living. Through elevated client experiences, both online and offline, Tanagra offers a world where personalization and curation meet at the intersection of style and storytelling.

We are seeking a polished, customer-obsessed Omnichannel Personal Shopper to deliver an exceptional and seamless luxury shopping experience across all customer touchpoints in-store, online, at events, and even in clients homes upon request.

This hybrid role bridges the eCommerce and Customer Experience teams and plays a pivotal part in driving sales, retention, and loyalty through highly personalized, data-informed engagement. The ideal candidate combines refined taste with strong digital skills, an entrepreneurial mindset, and the ability to proactively grow client portfolios in line with business objectives

Client Experience & Sales Advisory

• Provide personalized styling, curation, and gifting support tailored to clients preferences, lifestyle, and purchase history.
• Deliver high-touch service across all channels: in-store, online chat, email, phone, virtual consultations, and private home visits when requested.
• Communicate with sensitivity and discretion, adapting tone and recommendations to each client s status and taste.
• Cultivate lasting client relationships through thoughtful follow-up and proactive engagement.

Strategic Outreach & Business Growth

• Define and execute an outreach strategy aligned with business targets.
• Work with internal teams to obtain relevant customer lists, study their profiles, and target them consciously based on purchase history and preferences.
• Proactively engage clients with tailored recommendations, lookbooks, and curated selections to drive incremental sales.
• Ensure a minimum 10% uplift in sales vs. last year by consistently identifying new opportunities.

eCommerce-Specific Responsibilities

• Manage the online chat, providing prompt and expert advice to drive conversion.
• Handle product inquiries, pre-orders, and sourcing requests for out-of-stock or special-order items.
• Retarget customers who initiate returns by suggesting alternative products to contain return rates.
• Identify and leverage transactional data to drive personalized outreach (e.g., frequent brand/category buyers, corporate accounts, launch announcements).
• Support the onboarding and engagement of B2B clients into Tanagra s corporate program.

Clienteling & Retail Collaboration

• Leverage CRM and clienteling tools (apps, profiles, client development plans) to track journeys and identify opportunities.
• Act as a coach and role model to retail teams, championing a consistent, elevated client experience.
• Partner with the Training team to design and deliver development programs that enhance styling and cross-selling expertise across the region.
• Actively recruit new clients and partners in line with Tanagra s acquisition strategy.

What you ll need to succeed

• 5+ years in personal shopping, sales advisory, or luxury retail (ideally omnichannel).
• Passion and knowledge in luxury lifestyle, homeware, and client trends.
• Strong digital fluency: eCommerce platforms, CRM, clienteling tools, live shopping.
• Outstanding interpersonal and communication skills, with the ability to:
1. Adapt tone and approach based on client status.
2. Understand taste and proactively suggest products in line with purchase history.
• Availability to travel, visit stores, and conduct in-home consultations when required.
• Organized, entrepreneurial, and client-centric mindset.
• Fluent in English; Arabic or French is a plus.
• An established portfolio of high-net-worth clients