Senior Officer, Domestic Payments First Abu Dhabi Bank FAB

The jobholder will manage transaction processing for a defined product or function, ensuring quality, timeliness, and compliance with internal policies and regulatory requirements. Responsibilities include error-free transaction execution, risk mitigation, adherence to SLAs, monthly reconciliations, record management, and supporting Payment Center operations. The role also involves preparing reports for decision-making, maintaining customer satisfaction, and participating in process improvement initiatives while acting as custodian for security items and customer records.

Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.

Demonstrate compliance to organization s values and ethics at all times to support the establishment of a value drive culture within the bank.

Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.

Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards.

• Zero Ops Loss; NIL near miss / income leakage event; target zero high risk error
• Target zero complaints, minimum 95% adherence to TAT standards as agreed with business. Achieve more than 90% satisfaction score in the internal customer survey.
• Nil unauthorised breaches in Policy/regulatory requirements and SOPs. Satisfactory rating in all audits - INA/RMU/ORC
• Nil breaches in housekeeping (reconciliations, tracers, DCFCL etc.).
• NIL critical findings in regulatory /external/internal audits.
• No. of PI (process improvement) proposals found fruitful by management. No. of successful PIs implemented
• Work with the line manager in introducing strong tools/processes to identify/ease operational risks attached to the unit.
• Pursue opportunities for enhancing operational efficiencies along with adequate monitoring
• Ensure excellent housekeeping standards at all times
• Support multi desks and multi functions within the department