Senior Office Assistant

CBRE Excellerate

Main Purpose / Objective of the Position:

The role requires a proactive approach, with strong communication and analytical skills, who offers comprehensive support in all areas of business, including communications, administration, and client satisfaction as well as feel comfortable working in a high-pressure office environment.
Management of the building facilities including the management of vendors, ensuring that the site is clean and secure, and I able to operate efficiently.

Decision Making Authority
This position has the authority to:

• Execute all Key Performance Areas as stated on this form and in line with the Company approval framework and client policies and procedures.
• Supervisory responsibilities are inclusive of CBRE s RISE values
• 100% of Mandatory training for self
• Compliance of CBRE Excellerate policies and processes

Experience / Education

• Grade 12/Matric
• A minimum of 4-5 years related experience
• BA In Office Administration an advantage
• Knowledge of Office Based administration systems

Skills Required

• Communication Skills
• Organizational Skills
• Time Management
• Adaptability
• Tech Savviness
• Confidentiality
• Problem-Solving Skills
• Interpersonal Skills
• Attention to Detail
• Prioritization Abilities
• Multitasking Proficiency
• Cultural Sensitivity and Diversity Awareness
• Financial Acumen

Knowledge Required

• Travel arrangements and resources
• Event Planning
• Office administration packages
• Financial Applications
• Customer Service Management

Competencies Required

• Positive Attitude
• Ability to create working relationships
• Results orientation and achieving deadlines
• Drive, will power and consistency
• Attention to detail and strong organizing skills
• Ability to work under pressure
• Initiative and problem solving
• Client Service Orientation
• Quality Assurance
• Facilities Management Business Awareness

Key Responsibilities

Reception

• Act as the point of contact between the manager and internal/external clients
• Screen and direct phone calls and distribute correspondence
• Provide welcome service to all visitors, issue badges, inform associates or direct to meeting room.
• Receive and respond to facility/office support queries and requests from associates, contractors, and visitors; disseminate or actions the request accordingly.
• Follow up on requests, ensure timely resolution and provide feedback.
• Receive and sign for mail and other deliveries, inform addressees and ensure timely deliveries.
• Operate switchboard (if applicable), handle general telephone enquiries, and pass on messages to appropriate associate.