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Job Description
Roles & Responsibilities
Duties and responsibilities
- Manage and maintain a hybrid network environment, including Cisco ACI (Application Centric Infrastructure) and legacy networking systems (traditional switching, routing).
- Monitor, configure, and optimize data center network performance, ensuring minimal downtime.
- Regularly review and maintain network configurations, policies, and security compliance across the ACI fabric and legacy systems.
- Serve as an escalation point for Level 1/2 NOC engineers for complex network issues, including ACI fabric and legacy networks.
- Conduct in-depth diagnostics of routing protocols (e.g., OSPF, BGP, EIGRP), VLAN, VRF, VxLAN, and other networking technologies.
- Perform root cause analysis for recurring issues, providing actionable insights and long-term solutions.
- Ensure that incidents are resolved within the defined Service Level Agreements (SLAs).
- Liaise with vendors (e.g., Cisco TAC) for advanced troubleshooting and hardware/software issues.
- Open, track, and manage support cases with vendors when required, ensuring timely resolution.
- Utilize network monitoring tools to ensure proactive detection and resolution of network issues.
- Document and maintain detailed incident reports and network performance data for analysis and reporting.
- Track and ensure that incident response and resolution meet established SLAs.
- Provide regular reports on network health, incidents, and SLA compliance to management and customers
- Lead planned maintenance activities, including software upgrades, hardware replacements, and network reconfigurations with minimal disruption to services.
- Support capacity planning and scalability initiatives for future network needs.
- Maintain comprehensive network documentation, including topologies, configurations, and procedures.
Job specification
Experience.
- 5+ years of experience working in a NOC, data center, or similar network support environment.
- Hands on Cisco ACI networks, including fabric management, APIC configuration, and troubleshooting.
- Experience with Infoblox DDI (DNS, DHCP, IPAM).
- Experience with (xSTP, vPC, FabricPath, OSPF, BGP/MP-BGP, VXLAN/EVPN, ACI (L2out, L3out, L4-7 service graphs).
- Understanding the Architecture and Traffic flow for the Cisco ACI solution.
- Expert level knowledge in the areas of: IP inter-working, LAN Switching Protocols (MLS, CEF, Trunking (802.1Q), STP, HSRP, LACP/PAGP), IP Routing protocols (ISIS, OSPF, EIGRP, BGP).
- Experience in managing Cisco ASR/ISR routers.
- Upgrade APIC, Nexus and Catalyst 9K.
- Use Postman collections to configure quick tasks on the fabric.
- In-depth knowledge of network management, network availability capacity planning
- Cisco Certified Network Professional (ENCOR , DCCOR or equivalent) is must.
- Scripting/automation skills (e.g., Python, Ansible) to enhance network operations is a plus.
Skills and abilities
- Very good English both spoken and written.
- Very good computer skills.
- Strong Customer Orientation.
- Strong communication, listening & interpersonal skills.
- Flexibility & ability to work in a team.
- Self-confident with professional behavior & attitude.
- High sense of time management.
Desired Candidate Profile
Education
- Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent experience).
Company Industry
- IT - Software Services
Department / Functional Area
- IT Software
Keywords
- Senior Network Engineer
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